Service Level Agreement
Ray Technologies team are highly proficient in the provisioning of IT support and hardware related services and provides a wide range of managed service solutions across Pakistan. Support and Maintenance Team Provides customers with a single point of contact for all aspects of their IT support needs.
Supports a wide range of hardware manufacturers ranging from today’s tablet devices through to legacy mid-range servers all through a central Service Desk and ticket system.
Ray Technologies also offers a range of service Levels and service hours that are focused on business requirements aligned to the overall needs of our customers’ infrastructure.